Refund policy

Last updated: October 6, 2026

Thank you for shopping with RTA Cabinets House. This Return & Refund Policy explains return eligibility, return authorization, restocking fees, cancellation rules, and refund processing.

Return Window

Eligible items may be returned within 60 days of delivery.

Return Authorization Required

Customers must contact RTA Cabinets House and receive return authorization before sending any item back.

Returns sent without authorization may be refused and may not be eligible for a refund.

Eligible Return Condition

To be eligible for return, items must be:

• New
• Unused
• Unassembled
• Returned in original packaging
• Returned with all included parts, components, and hardware

Non-Returnable Items

The following items are not eligible for return:

• Assembled cabinets
• Installed cabinets
• Used items
• Modified, cut, painted, refinished, or altered items
• Custom or special-order products
• Items not in original packaging
• Items missing parts, components, or hardware
• Products damaged due to improper handling, storage, installation, or job-site conditions
• Products returned without prior return authorization

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an approved error, defect, or damage claim.

We recommend using a trackable shipping method and keeping proof of shipment. RTA Cabinets House is not responsible for unauthorized returns, lost return shipments, or damage that occurs during return shipping.

Restocking Fee

A 15% restocking fee applies to approved returns that are not related to an approved product defect, shipping damage, incorrect item, or fulfillment error. The restocking fee will be deducted from the refund amount.

Original Shipping Charges

Original shipping charges are non-refundable unless otherwise required by an approved claim or order issue.

Refunds

Refunds are issued after the returned item has been received and inspected. Refund requests are typically reviewed and processed within 3–5 business days after the returned item has been received and inspected.

Once approved, refunds will be issued to the original payment method. After the refund is processed, it may take an additional 5–10 business days for the funds to appear in your original payment account, depending on your bank, card issuer, or payment provider.

Damage, Missing Items, Defects, or Wrong Items

Please provide your order number, product SKU, photos, and proof of delivery so we can review the issue and assist you with a return, replacement, or replacement parts.

Exchange Policy: 

Cancellation Policy

To request a cancellation, email info@rtacabinetshouse.com with your order number.

Cancellation requests received within 24 hours of purchase qualify for a full refund, with no cancellation fee. The time we receive your request determines whether it falls within this window, even if our team responds later.

For requests received after 24 hours, cancellation is available only before warehouse processing, packing, assembly, or shipping has begun. An approved cancellation after this window carries a 15% cancellation fee. We will confirm the fee amount and refund total when reviewing your request.

Requests received after the 24-hour window cannot be approved once warehouse processing has begun. Orders already shipped must follow our Return & Refund Policy.

Cancellation refunds are sent back to the payment method used for the purchase.

How to Request a Return

To request a return, please contact us at info@rtacabinetshouse.com with the following information:

• Order number
• Product SKU or item name
• Reason for return
• Photos of the item and packaging
• Confirmation that the item is unused, unassembled, uninstalled, unmodified, and in original packaging

Contact Us

If you have questions about returns, refunds, cancellations, damage claims, or missing items, please contact us:

Email: info@rtacabinetshouse.com
Customer Service Hours: Monday–Friday, 8:00 AM–5:00 PM EST
Saturday–Sunday: Closed